We are the premier provider of quality review and improvement frameworks for the health and community services sectors. We partner with human services providers, peak bodies and government to continuously improve quality outcomes for consumers.
Our purpose
We enable improved health and wellbeing outcomes for the community by facilitating effective continuous quality improvement in health and community service organisations in a manner that reflects the principles of social justice. We achieve this through:
Facilitating review and development of best-practice organisational systems
Enhancing the knowledge, skills and capacities of client organisations to improve the safety and quality of their services
Our services
QICSA’s key areas of business are:
Accreditation review
Capacity building – including training and support
Standards development and piloting
Consultancy
We advocate for coherent and sustainable accreditation systems for our client organisations, through influencing government policy and standards development.
Our approach
In our work, we are guided by the following principles:
We provide services that are rigorous and evidence-based
We form and maintain strong partnerships
We are responsive to the needs of our clients and act on their feedback
We encourage organisations to own and drive their own quality processes
We are competitive and seek to provide excellent value for money
We pursue continuous quality improvement in our own systems and services
We are anchored by the principles of social justice embedded in the Declaration of Alma-Ata
Our values
We are actively committed to:
Excellence – Achieving outstanding outcomes and high levels of client satisfaction, successful teamwork, providing effective and evidence-based services
Inclusion – Collaborating with others, connecting, fostering empowerment, seeking social justice
Innovation – Pursuing creative and flexible solutions, enabling development, challenging limits, embracing the courage to change
Integrity – Modelling professionalism and respect, rigour and impartiality in review, clear ethical standards, clarity and transparency, continuous learning
Vision, purpose and values statement updated 24 April 2012.
