QICSA’s accreditation services utilise a peer review model. Our trained External Reviewers (sometimes called Assessors, Auditors or Surveyors) are sourced from staff working in the health and community services industries. Our Reviewers therefore have contemporary knowledge of better practice in one or more sectors within the scope of our activities.
Our pool of over 100 Reviewers offers a wide range of expertise to organisations being assessed. Many Reviewers are currently working as practitioners or managers in health or community organisations. Others have many years' experience and now work as consultants.
Review teams are assembled for each review to provide an appropriate mix of skills and sector experience, and to meet the specific requirements of the organisation and standards under review.
Ensuring quality services
All of our Reviewers undertake mandatory training, and regular professional development and performance review to ensure that their auditing skills and knowledge remains current. All Reviewers sign a Code of Conduct to ensure that reviews are undertaken with the highest standards of integrity and professionalism, and that confidentiality is maintained.
Each review team is led by a Review Coordinator (Lead Auditor) who liaises with the organisation to be reviewed, organises the logistics of the review, supervises and mentors review team members, writes the review report and provides follow-up support to the organisation. QICSA contracts some Review Coordinators to undertake an agreed number of reviews per year, and Review Coordinators may also undertake additional roles in providing training and developing the accreditation program.